Privacy Policy

Storage Solution Specialists | Dexion Storage Solutions

Last Updated: 12 October 2026

1. Introduction

Storage Solution Specialists Pty Ltd (ABN 59 115 740 040), trading as Dexion Storage Solutions, respects the privacy of our customers, website visitors and business contacts.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information obtained through our website, online store and related business activities.

We are committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.

By using our website or providing personal information to us, you acknowledge the data-handling practices described in this policy.

2. Information We Collect

Depending on how you interact with our business, we may collect the following personal information:

• Full name

• Business or company name

• Email address

• Telephone number

• Billing and collection information

• Order details and purchase history

• Product selections and configuration details

• Payment transaction details and payment status

• Customer enquiries and correspondence

• Project requirements and site information

• Website usage and device information

• Marketing preferences and communication consent

We generally collect personal information directly from customers through website forms, online purchases, telephone calls, email communications or other interactions with our business.

We may also receive information from authorised representatives, service providers and business partners where appropriate.

3. Why We Collect Personal Information

We collect and use personal information for legitimate business purposes, including:

• Processing and managing online orders

• Confirming product availability

• Arranging warehouse collection or delivery

• Communicating order updates

• Responding to customer enquiries

• Preparing quotations and commercial proposals

• Coordinating storage design and installation services

• Issuing invoices and maintaining financial records

• Managing warranties, returns and refunds

• Providing product support and after-sales assistance

• Maintaining website functionality and security

• Improving our products, services and customer experience

• Complying with legal, regulatory and accounting obligations

• Sending marketing communications where permitted by law

We endeavour to collect only the information reasonably necessary for the relevant business activity.

4. Online Orders and Payments

Our online store is developed and hosted using Wix.

Customers may select from the available payment methods displayed at checkout.

Payment transactions are processed through the applicable third-party payment service providers.

These providers may collect and process payment information in accordance with their own security practices, terms and privacy policies.

We generally receive transaction information necessary to confirm payments, process orders, issue refunds and maintain financial records.

The handling of payment card information depends on the payment provider selected by the customer.

5. Website Hosting and Business Systems

We use Wix to operate our website and online store.

Information submitted through the website may be processed or stored using Wix and associated services.

We may also use the following systems for internal business administration:

MYOB: Accounting, invoicing, financial reporting and sales administration.

Monday.com: Internal workflow management, project coordination and order administration.

At the date of this policy, no custom automated integrations between Wix, Monday.com and MYOB are active.

Where these systems are used, access to customer information is managed according to the legitimate requirements of authorised staff and service providers.

6. Warehouse Collection and Fulfilment

Online purchases are sold by Storage Solution Specialists Pty Ltd.

Customers may collect orders from authorised collection locations in Sydney and Brisbane.

For Sydney orders, collection is managed through the Dexion Nepean warehouse at Horsley Park.

For Brisbane orders, Dexion Hendra acts as an authorised collection and fulfilment partner on behalf of Storage Solution Specialists.

Where necessary to fulfil an order, we may share relevant information with authorised warehouse personnel.

This information may include:

• Customer name

• Business name

• Contact details

• Order reference

• Purchased items

• Collection instructions

Information is shared only to the extent reasonably necessary to manage the order and associated customer service requirements.

7. Disclosure to Third Parties

We may disclose personal information to authorised third parties where reasonably necessary for our business operations.

These parties may include:

• Payment service providers

• Website hosting and technology providers

• Accounting and administrative service providers

• Authorised warehouse and collection partners

• Transport and delivery contractors

• Installation contractors

• Professional advisers

• Government and regulatory authorities where required or authorised by law

We do not sell customer personal information to advertisers or data brokers.

Where external service providers are engaged, we seek to limit disclosures to information necessary for the relevant service.

8. Overseas Data Processing

Some third-party technology and payment providers, including Wix, may process or store personal information outside Australia.

The locations involved depend on the systems and service providers used by our business.

We have not currently enabled custom integrations transferring website customer information to overseas systems.

We take reasonable steps to review relevant service-provider arrangements and comply with applicable obligations concerning overseas disclosure of personal information.

Where required by applicable privacy law, information about likely overseas recipients and relevant countries will be made available.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, security and performance.

These technologies may be used for:

• Shopping cart functionality

• User sessions

• Website security

• Customer preferences

• Website performance monitoring

• Visitor analytics

• Marketing and advertising functionality, where enabled

Some cookies are necessary for the website to operate correctly.

Other cookies may support optional analytics or marketing features.

Where available, visitors can manage their preferences through the website's cookie consent controls or their browser settings.

Disabling certain cookies may affect website functionality.

10. Marketing Communications

We may provide information about our products, services, promotions and business updates where permitted by law.

Where required, marketing communications will only be sent after obtaining appropriate consent.

Customers can unsubscribe from applicable electronic marketing communications using the unsubscribe option provided or by contacting us directly.

Unsubscribing from marketing does not prevent essential communications relating to orders, payments, warranties or customer service.

11. Protection of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the systems involved, security measures may include:

• Restricted staff access

• Account authentication

• Role-based permissions

• Security features provided by Wix and other technology suppliers

• Appropriate administrative and operational controls

We regularly consider the security requirements of our business systems and seek to limit access to authorised personnel.

No internet-based transmission or electronic storage system can be guaranteed to be completely secure.

Where a data security incident occurs, we will assess and respond to it in accordance with applicable legal requirements.

12. Storage and Retention of Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected.

This may include maintaining records for:

• Order processing

• Accounting and taxation

• Customer support

• Warranty administration

• Commercial transactions

• Legal and regulatory obligations

Where information is no longer required and we are not legally required to retain it, we take reasonable steps to securely delete or de-identify the information.

13. Access to Personal Information

Customers may request access to personal information held about them.

Requests can be submitted using the contact details provided at the end of this policy.

We may need to verify the identity of the person making the request before providing information.

We will respond to access requests within a reasonable period and in accordance with applicable privacy law.

14. Correction of Personal Information

Customers may request correction of personal information that is inaccurate, incomplete, out of date or misleading.

We will take reasonable steps to assess and correct relevant information where appropriate and in accordance with applicable law.

15. Privacy Complaints

If you have concerns about the way we have collected, used, stored or disclosed personal information, please contact us.

We will review the complaint, investigate where appropriate and provide a response within a reasonable timeframe.

If you are dissatisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Further information is available at:

www.oaic.gov.au

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

These websites may have their own privacy policies and data-handling practices.

We are not responsible for the privacy practices or content of independently operated websites.

We encourage visitors to review the privacy policies of third-party services before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology systems or legal requirements.

The most recent version will be available on our website with its effective date.

18. Contact Information

For privacy enquiries, requests for access or correction, or privacy-related complaints, please contact:

Storage Solution Specialists Pty Ltd
Trading as Dexion Storage Solutions
ABN: 59 115 740 040

Unit 3/7 Millner Avenue
Horsley Park NSW 2175

Phone: 02 9623 3399
Email: accounts@dexionnepean.com.au