Returns & Refunds Policy
Last updated: 13 October 2026
Dexion Storage Solutions is committed to supplying quality storage products and providing fair, reasonable processes for returns and refunds.
This policy applies to purchases made through our online store and operates alongside all rights available under Australian Consumer Law.
1. Australian Consumer Guarantees
Our goods come with guarantees that cannot be excluded under Australian Consumer Law where applicable.
Customers may be entitled to a repair, replacement, refund or other remedy where goods fail to meet applicable consumer guarantees.
These rights apply regardless of any voluntary returns conditions outlined below.
2. Incorrect, Faulty or Damaged Goods
If an order arrives damaged, contains incorrect items or includes a faulty product, customers should contact Dexion as soon as reasonably practicable.
Please provide:
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Order number
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Description of the issue
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Product details
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Supporting photographs where available
We will assess the issue and arrange an appropriate remedy in accordance with applicable law.
3. Change-of-Mind Returns
Change-of-mind returns may be accepted at Dexion's discretion.
Customers must contact us to request approval before returning goods.
Approval will be assessed individually, taking into consideration product type, condition, packaging, resale suitability and any costs associated with the return.
Approval is not guaranteed.
4. Custom and Made-to-Order Products
Custom-cut, specially manufactured, modified or made-to-order products will generally not be accepted for voluntary change-of-mind returns unless expressly approved by Dexion.
This condition does not affect applicable consumer guarantee rights.
5. Return Conditions
For voluntary change-of-mind returns, Dexion may require products to be:
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Unused and undamaged
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Complete with all applicable components
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In a condition suitable for resale
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Accompanied by proof of purchase
Products that have been assembled, installed, modified or damaged after delivery may not qualify for voluntary return.
Each request will be considered individually.
6. Restocking and Handling Charges
Approved voluntary returns may be subject to reasonable restocking, handling or administration charges assessed on a case-by-case basis.
Customers will be informed of applicable charges before agreeing to proceed with the voluntary return.
Restocking charges will not be imposed where doing so would interfere with rights under Australian Consumer Law.
7. Return Freight
For approved voluntary change-of-mind returns, return freight and associated handling costs are generally the customer's responsibility unless otherwise agreed.
For faulty or non-compliant goods, return transport obligations will be handled in accordance with Australian Consumer Law.
8. Order Cancellations
Customers wishing to cancel an order should contact Dexion promptly.
Voluntary cancellation requests are considered individually based on the order's processing status, procurement, manufacture and any reasonable costs incurred.
Cancellation of custom or specially manufactured items may be restricted once production or procurement has commenced.
Statutory rights remain unaffected.
9. Refund Processing
Where a refund is approved or required by law, Dexion will arrange payment through an appropriate refund method.
Any voluntary return deductions agreed with the customer will be communicated before the return is finalised.
Refunds required under Australian Consumer Law will be processed in accordance with applicable legal requirements.
10. How to Request a Return
Please contact Dexion Storage Solutions through the contact details provided on our website.
Include your order number, product details and reason for the requested return.
Customers should obtain return instructions before sending goods back to a warehouse.